SHIPPING & RETURNS
- After your payment is verified, it takes 1-3 business days to process and ship your order. This does not include weekends or holidays.
- Shipping takes 2 - 5 weeks depending on where are you in the World. Please note that this is only an estimate and we do not guarantee delivery on specific dates. Some locations (Latin America, Africa, Middle East) could take longer to deliver.
- Delays may also occur as a result of International Customs Inspections. Your country's Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. The recipient takes full responsibility for your local Government's and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country.
- Most orders will be delivered by your local post service as regular registered mail, (USPS for the United States, Royal Mail for the United Kingdom). If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected.
IMPORT TAX & DUTY
- To avoid any taxes we specify low item value on the package. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.
- Once your shipping confirmation is emailed you will receive your tracking number. To track the order you can use : https://auryas.com/pages/order-tracking
- Alternatively please contact customer support.
- Any brand new product can be returned for a full refund or store credit within 30 days of delivery. Please contact Customer Support to schedule the return : firstname.lastname@example.org
- Please note shipping charges are non-refundable.
- Please note promotional Free items are also non-refundable.
- The customer is responsible for the return shipping. Once we receive it back and verify it is unused, the return will be processed and a full refund will be issued.